in general i want to be of service as much as possible. in case we really can’t settle our dispute we can use these widely accepted dutch terms and conditions. i downloaded these 10 july 2021 from https://www.webwinkelkeur.nl/kennisbank/juridische-ondersteuning/voorbeelddocumenten/voorbeeld-algemene-voorwaarden-webshop/
i only added the details of this webshop to it: